Tom is an accomplished customer experience and marketing strategist with over 20 years of experience. He is enthusiastic about transforming customer experiences and delivering marketing value to companies of all sizes.
Tom has expertise in all phases of customer experience improvement with emphasis on converting customer insight into specific action to enhance CX. He is also skilled in strategic marketing, product marketing and marketing execution. He has extensive experience consulting with companies in financial services, technology, healthcare and consumer products.
Tom holds a BA from the University of Washington and an MBA from Seattle Pacific University, where he has been an adjunct professor of marketing.